Privacy Policy – Dhanwanthari Ayurveda

Effective Date: 5 October 2026

At Dhanwanthari Ayurveda, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact our clinic, request an appointment, or use our services.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. About Dhanwanthari Ayurveda

Dhanwanthari Ayurveda is an Ayurvedic healthcare clinic in Dubai, United Arab Emirates, providing Ayurvedic consultations, therapies, wellness services, and related healthcare services.

For privacy-related enquiries, please contact us using the contact details provided at the end of this policy.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Phone/mobile number
• Email address
• Date of birth or age, where required
• Appointment details
• Consultation and enquiry information
• Information you provide regarding your health or wellness needs
• Treatment preferences and relevant information required for providing our services
• Billing and payment-related information where applicable
• Messages, enquiries, or feedback submitted through our website
• Information submitted through online appointment or contact forms

We may also automatically collect limited technical information when you use our website, such as:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Referring website
• General website usage information

3. Health and Medical Information

As an Ayurvedic healthcare clinic, we may need to collect information relating to your health, symptoms, medical history, medications, previous treatments, or other information relevant to your consultation and treatment.

We use such information only for legitimate healthcare, consultation, treatment, appointment, administrative, and legal purposes.

Please do not submit detailed medical or highly sensitive information through advertising forms unless specifically requested by our clinic.

4. How We Use Your Information

We may use your information to:

• Respond to your enquiries
• Schedule and manage appointments
• Provide Ayurvedic consultations and treatments
• Understand your healthcare and wellness requirements
• Maintain appropriate patient and clinic records
• Communicate with you regarding appointments and services
• Provide information you have requested
• Process payments where applicable
• Improve our website and services
• Maintain website security
• Comply with applicable legal and regulatory requirements
• Manage customer feedback and service requests

With your consent, we may also use your contact information to send information about our services, offers, wellness programs, or promotional activities.

5. Website Forms

When you submit information through our website’s contact, enquiry, consultation, or appointment forms, we may collect the information provided in the form.

We use this information to respond to your request and provide the relevant service.

Please provide only information that is necessary and appropriate for your enquiry.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used for:

• Website functionality
• Website analytics
• Performance monitoring
• Understanding visitor behaviour
• Advertising and marketing measurement

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Google and Analytics Services

We may use third-party analytics and website services, such as Google Analytics, to understand how visitors use our website and improve our services.

These services may collect information such as device information, website interactions, approximate location, and browsing behaviour in accordance with their respective privacy policies.

8. Meta, Facebook and Instagram

Dhanwanthari Ayurveda may use Meta technologies, including Facebook and Instagram advertising tools, to promote our services and measure advertising performance.

These technologies may collect information about interactions with our website, advertisements, or social media content.

For example, we may use Meta Pixel or similar technologies to understand website activity and measure the effectiveness of our advertising campaigns.

If you submit an enquiry through a Facebook or Instagram lead form, we may receive information such as your name, telephone number, email address, and other information that you choose to provide.

We use this information to respond to your enquiry, provide requested information, and assist with appointment scheduling.

Meta may process information according to its own privacy policies and terms.

9. Sharing of Personal Information

We do not sell or rent your personal information.

Where necessary, we may share limited information with trusted service providers who assist us with:

• Website hosting
• Website maintenance
• Appointment management
• Communication
• Payment processing
• Analytics
• Marketing and advertising
• IT and security services

We may also disclose information when required by applicable law, regulation, court order, or competent government authority.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, or online storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide healthcare and other requested services
• Maintain appropriate clinic records
• Respond to enquiries
• Meet legal and regulatory obligations
• Resolve disputes
• Protect our legitimate business interests

When information is no longer required, it may be securely deleted or anonymized where appropriate.

12. Your Privacy Rights

Subject to applicable laws and regulations, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion where legally permitted
• Request information about how your personal information is used
• Withdraw consent where processing is based on consent
• Object to certain types of processing where applicable

To exercise your rights or make a privacy-related request, please contact us using the details below.

13. Marketing Communications

If you have provided consent to receive marketing communications from Dhanwanthari Ayurveda, you may receive information about:

• Ayurvedic treatments
• Wellness programs
• Clinic services
• Special offers
• Events
• Educational health and wellness content

You can request to stop receiving promotional communications at any time.

14. Third-Party Links

Our website may contain links to third-party websites, including Facebook, Instagram, Google, WhatsApp, payment providers, or other external services.

Dhanwanthari Ayurveda is not responsible for the privacy practices of these third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

15. Children’s Privacy

Our website is not specifically directed toward children, and we do not knowingly collect personal information from children through our online marketing or enquiry forms.

Where healthcare services involve a minor, information may be collected from or with the involvement of an appropriate parent or legal guardian, as required.

16. Changes to This Privacy Policy

Dhanwanthari Ayurveda may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised effective date.